iPhone Application Support
Check here for help and support information.
!!! IMPORTANT !!!
If you have signed up on the OpenAPRS website in the past, your account may already exist and your signup through OpenAPRS iE will fail. If you do not remember your account information from your previous signup please contact support and we will adjust your account for use with OpenAPRS iE.
My account worked fine, now it says I'm not active what happened?
When you signed up, you were given a 72 hour grace period to respond to the activation email we gave you. During this time your account is designed to function as if your account were active to give you a chance to use it while you wait for the activation email to arrive. Either the email never got to you or you didn't follow the directions to activate your account and the 72 hour grace period has expired. Either use the "Signup" tab to resend your activation email or contact support to assist you in activating your account. For versions 1.2 and higher the app will warn you when it is run and your account is not yet active but in the grace period.
Does OpenAPRS support Metric (KPH, meters, etc) units?
Yes. Exit the app by pressing the Home button on the device. Press the Settings app from the home screen and find the subsection titled OpenAPRS. Units amoung many other items can be set.
Can I turn on the position beaconing in the app?
Yes! Something you may not have noticed is in the map view there is an italic i in the top right corner of the title bar. Touch the i to reveal the map console that gives you access to customize your beacon settings, station icon and several other options.
I didn't receive my activation email what can I do?
Sometimes our activation emails get flagged and deleted as spam by some mail servers. You can either use the Signup tab in the app to ask our system to resend your activation email, or if you're sure it's not going to work contact our support and we can manually activate your account for you.
The activation email mentioned verification, what's that?
When you sign up for an account through OpenAPRS iE, your account is verified automatically so you don't need to worry about that. Verification is only applicable to third party iPhone apps that use our interface or OpenAPRS website signups.
Why does the station I beacon always seem to appear one position behind my breadcrums?
When you beacon a position by connecting to our servers your position is added and parsed through the APRS-IS stream coming into OpenAPRS, it is not added directly to our database. Your position beacon gets added to the queue and parsed in order with the rest of the incoming packets so at the time you beacon, which automatically refreshes the stations on the map, your packet hasn't been parsed yet. Usually it is parsed within a second or two and would show up if you immediately refreshed again.
If your station shows up on the map on the next refresh, you know that the packet we sent out was parsable on APRS-IS and should be viewable on any APRS website that shows incoming packet or position data.
Why is "error" showing up for speeds displayed?
If you upgraded from an early version of the app your Units setting probably didn't get set so the app doesn't know what units to convert speeds to for display. Push the "Home" button on your device, go into the Settings app, scroll down to OpenAPRS and select the desired units you want displayed. Get out of Settings and re-open OpenAPRS and the speeds should display correctly again. In the next revision of OpenAPRS we'll make the app aware of this issue and correct the missing default speed automatically.
I want to save settings from the app, like defaulting my beacon either on or off and setting my manual coordinates or packet comment, how do I do that?
In the Settings console accessible from the map, turn whatever features you'd like on or off and set your manual coordinates and packet comment then push the small Sav button and your settings will be saved by default for the next time you open up the app. We wanted to make sure you intended to have an option shut off for next load rather than just assuming the way you have the app configured while running one time should be assumed for the next. A great example of this is if you turn off auto centering so you can scroll the map though usually you open the app to track your trip with auto centering on. The way the app is designed, next time you open the app you'll be back to your desired configuration and settings like auto centering and beacon can be shut off temporarily without affecting your usual operations.
Can I use a different APRS-IS server?
No. What you probably don't know is that OpenAPRS is not connecting to an APRS-IS server at all. OpenAPRS is connecting to our own servers which stores the APRS-IS feed decoded thereby relieving the app from having to keep a realtime connection to APRS-IS servers itself. The app connects to our servers periodically and updates the map and messages from already stored and parsed data. One marked improvement in this type of setup is that the app does not need to be open for an hour to get a clear picture of what stations are local to where the map is centered, instead the app can request the past hour worth of local stations from our servers using our Direct Client Connection interface and immediately get the list of stations seen.
The second advantage to this system is that APRS messages are stored for the app even when it isn't running. The next time the app starts, when you press the Message tab all of the pending APRS messages are downloaded to the app so you don't miss a message.
I don't see a feature that I'd like what can I do?
Drop us an email and request it. In most cases the feature is actually there but you may have missed the instructions on how to access it (such as SSID support or changing the displayed Units which are both found in the device Settings app). If the feature request doesn't already exist and it is reasonable, we'll probably add it. Either way we'll send back a response and usually within 1-4 hours.
How do I shut down the app?
Press the Home button to send it to the background, then press the Home button twice quickly to bring up the task bar. Press and hold the OpenAPRS icon in the task bar until the red minus circle appears, then press the circle. The app will be forcably shut down by iOS.